window drop

i have a 4 door wildtrack, when i try to put the passengers window up, it will hit the top and came back down. i tried the reset, with the window down hold the down button. but that won't reset it. i had it at ford they got it work, but that only lasted 2-3 days and the problem is back. i also noticed that the window does not drop the 1/4 when you open the door. can anyone suggest anything i can do, or does this need to go back to ford